Our mission here at Planium
is to create software tools that will really help managers to make
better business decisions
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E-Mail: info@planium.com


 

 

Technical Support

For technical support please send a message with your request to the following E-Mail address:

Support E-Mail Address : support@planium.com

You may also contact us to one of our following offices:


Germany
Weidmann*ecomplan
Am-Pfahl 6, D-94209, Regen, Germany
Tel: + 49 (0) 9921 90090
Fax: + 49 (0) 9921 90092

Israel
Planium Software Ltd.
16 Tevet St., Modiin, Israel
Tel:  + 972 (0) 8 9265222
Fax: + 972 (0) 8 9264204
FAQ
My report is not printed well...
Q: The report looks good on-screen but when it is sent to the printer the printed report is disordered.
A: The reason is usually a problem in the printer driver. Try to download and install an updated version of your printer driver. In many cases you may install a driver for the same family of printers but for an older version printer (eg. if you have the HP 840C Deskjet installing a driver for the HP 600 printer may solve the problem).

Error Message
Q: I get an error message when I run the software., what should I do ?
A: Restart the computer and then run the software again. If the error message still appears try to reinstall the software (without uninstalling it). If the error is still there, send an e-mail to our support address with details, where in the software the error happens and it can be recreated.

Sending a plan to another computer by e-mail
Q: I want to send the plan that I did to my colleague by e-mail
A: each plan that you do with the Business Planner is saved to a file with the name that you give to it and with the extension .bpf. By default, the plan files are saved in sub-folder Plans under the software folder which is under Program Files/Planium. To send the plan file to a colleague, open the e-mail application that you use and attach the plan file to it. Your colleague must have the Business Planner installed in order to open the file that you sent.

Receiving a plan file sent by e-mail
Q: My colleague sent me a plan file that he prepared with the Business Planner, how do I open it ?
A: First, you need to have the Business Planner installed on you computer. When you have received the e-mail with the plan file attached to it, you should save the attachment to the hard disk and use the Windows Explorer to move the file to sub-folder Plans under the software folder which is under Program Files/Planium. Now when you run the Business Planner and select File-Open in the menu, you will see the file in the Plans sub-folder and you will be able to open it.

Sending a plan to another computer by a USB memory disk
Q: I want to take the plan that I did to my home computer, using a USB memory disk.
A: As mentioned above, each plan that you do with the Business Planner is saved to a file with the name that you give to it and with the extension .bpf. By default, the plan files are saved in sub-folder Plans under the software folder. Use the Windows Explorer to copy the plan file from the Plans sub-folder to the USB memory disk. When you arrive at home, use the Windows Explorer to copy the file from the memory disk to the Plans sub-folder on your home computer.
Note: it is much better to use the Windows Explorer to copy the file to and from the memory disk than using the Save As option in the Business Planner to save to the memory disk or open from the memory disk. It will prevent problems that may happen when the memory disk is removed from the computer.

Sending the plan to a colleague that doesn't have the Business Planner installed
Q: how can I send the plan to a colleague that doesn't have the Business Planner installed.
A: First, try to convince your colleague to purchase and install the Business Planner. You shouldn't enjoy this magnificant software only by yourself. If your colleague still doesn't have the software (we know he will buy it sooner or later...) you can export the plan reports to a file with PDF format and send the created file to him. Most users have the Acrobat Reader Installed and they can read such a file. How can you create the PDF file ? By installing a PDF utility that enable to print anything to a PDF file instead of to the printer. If you don't have such a utility yet, you can get a free one from http://www.pdf995.com/download.html which is recommended also by Microsoft. Once you have it installed, you create the required reports using the Report Table and when you see the reports on-screen in the Preview screen, click the Print button and select the PDF995 as the printer.
Another way to send the reports is by exporting them to an MS-Word document. This is explained in the next question.

Export reports to MS-Excel or to MS-Word
Q: I want to use tables from the plan in my Business Plan document, how can I do it?
A: You can export reports that you create with the Business Planner to Excel and to MS-Word. In the toolbar of most of the screens, there is a button with Excel icon on it. When you click it the table that you see on screen will be exported to MS-Excel and presented to you in Excel. You can use copy and paste to copy the table from Excel to the Business Plan document. You can also export reports to MS-Word format. Open the Options menu and select Preferences. In the Preferences screen select System tab and check the option "Enable export reports to MS-Word". When this option is checked you can now create a report, either by clicking the Print button on the toolbar of the required screen, or you can open the Report table and select the required reports and click the Display button. Once the reports are presented on-screen, click the Export button and select export to MS-Word. Click OK and the report will be export to Word format and presented to you in MS-Word.

Markets are not seen in the Sales Plan screen
Q: I can't see markets that I entered in the Market table when I open the Sales Plan screen.
A: Probably you didn't save and close the Market table after you entered the markets. In each screen when you are through with entering the data it is recommended to click the green Save and Exit button in order to ensure that the data is saved and be used in the successive screens.

 



Planium 2015